2021 Cadillac Escalade owner complaints
96 complaints filed with NHTSA, including 3 crashes, 2 fires, 2 injuries and 0 deaths.
Problems by component
Engine and Engine Cooling10 Forward Collision Avoidance7 Recent complaints
October 28, 2026Electrical System
I own a 2021 Cadillac Escalade Premium Luxury with approximately 47,000 miles. On Oct 11, 2026, after stopping for gas, I noticed shortly after driving away that my entire digital instrument cluster was black. I had no speedometer, fuel gauge, mileage display, or dashboard warning indicators, although the center infotainment screen worked. I do not know whether the display went black when I restarted the vehicle or while driving; I discovered it while driving. The display worked again after I shut off and restarted the vehicle after a few hours. I scheduled an appointment with Cadillac of Calabasas on Oct 11, but the earliest available appointment was Oct 21, 10 days later. Around Oct 13, my
October 17, 2026Engine
There is internal engine failure. Yes it is available for inspection. My safety as well as others were at risk when the engine started to fail, without warning, causing my car to jolt and briefly lose control of steering. If complete engine failure happened while driving, I would not have control over my car. My life and other's lives would severely be at risk. Car has been inspected and confirmed engine failure. Car is unable to be driven as we do not want to put anyone else at risk or make the problem worse. Car will be towed on Monday. There was absolutely no warning of this occurring. The symptoms first appeared while driving and the incident happened shortly after. There was a loud nois
October 16, 2026Electrical SystemStructure
After soft-close, left-side passenger door won't open. Not form the outside, not from the inside. Happened before about a year ago. logged into dealer system but the were unable to identify (and correct) the issue. This presents a big hazard in case of an accident, roll-over etc - unable to exit the vehicle swiftly.
October 15, 2026Electrical SystemService Brakes
While driving in a heavy rainstorm on October 15, 2026, the vehicle hydroplaned and every brake warning light came on at once, and the dashboard displayed a message that the brake system had failed and the brakes did not work. I believed I had no brakes while crossing a river bridge and thought I was going to die. The brakes actually worked and I got home, but a vehicle should never tell a driver its brakes have failed when they have not, especially in an emergency. All brake warning lights stayed on after I parked. The vehicle has not yet been inspected for this failure.
October 14, 2026Engine
The contact owns a 2021 Cadillac Escalade. The contact stated that while driving at 35 MPH, the vehicle completely stalled. The check engine warning light was flashing, and the Stability, Parking, and Collision warning lights were illuminated alongside several other unknown alerts. The vehicle was towed to a dealer, where two failed lifters were initially replaced. However, due to an abnormal sound, the vehicle was returned to the dealer, where the engine was replaced with a remanufactured engine. The manufacturer was notified of the failure by phone. The failure mileage was approximately 67,300.