2020 Nissan Murano owner complaints
48 complaints filed with NHTSA, including 1 crash, 0 fires, 2 injuries and 0 deaths.
Problems by component
Forward Collision Avoidance14 Recent complaints
October 20, 2026Suspension
Component Affected: SUSPENSION: FRONT: CONTROL ARM: LOWER ARM Description of Defect: My 2020 Nissan Murano experienced a severe front suspension failure matching the exact structural symptoms described in Nissan Recall Campaign PC797 (NHTSA Campaign Number 21V170000) for defective front transverse links/lower control arms. The vehicle exhibited a loud popping and clunking noise coming from the front end, occurring primarily when applying the brakes and coming to a stop as the vehicle’s weight shifted forward. A professional diagnosis confirmed a failing front lower control arm and ball joint, creating a structural failure and an immediate risk of component separation, which threatens a total
October 5, 2026Visibility
January 4, 2024 the front portion of our panoramic sunroof shattered spontaneously. We thought we were struck by something so took care of it through our insurance. On April 27, 2026 the back portion of our panoramic sunroof shattered spontaneously. This time we were driving on the freeway on an overpass and there was no one around. This was also taken care of through our insurance. The repair shop checked for a recall and there wasn't one. We checked on the internet about this issue and saw that this has been a problem. We tried to be included in a class action suit and it had been closed. The attorney said we should report both instances to NHTSA so that's what we are doing.
September 17, 2026SteeringSuspension
The contact owns a 2020 Nissan Murano. The contact stated that while driving at an undisclosed speed, the vehicle was driving unstable. The vehicle was taken to an independent mechanic, and the suspension was inspected. The mechanic became aware of cracked bushings on the upper control arm on both sides of the vehicle. The independent mechanic performed an alignment; however, after the alignment was performed, the steering instability and handling failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact associated the failure with NHTSA Campaign Number: 21V170000 (Steering); however, the VIN was not included in the recall repair.
July 15, 2026Power Train
CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.
May 28, 2026Structure
The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.