NHTSA recall 21V-055: Electrical System

Daimler Vans USA, LLC · Reported February 5, 2021 · 1 affected model year

Electrical System recall

21V-055
February 5, 2021 · Daimler Vans USA, LLC
Problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Recall details

NHTSA campaign number21V055000
ManufacturerDaimler Vans USA, LLC
Report dateFebruary 5, 2021
ComponentElectrical System:Software
Fixed over the airNo

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

View on NHTSA.gov ↗

Affected vehicles

2020 Mercedes-Benz Sprinter 350022 recalls total

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