NHTSA recall 21V-411: Electrical System

Daimler Vans USA, LLC · Reported June 2, 2021 · 1 affected model year

Electrical System recall

Over-the-air fix21V-411
June 2, 2021 · Daimler Vans USA, LLC
Problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Recall details

NHTSA campaign number21V411000
ManufacturerDaimler Vans USA, LLC
Report dateJune 2, 2021
ComponentElectrical System:Software
Fixed over the airYes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

View on NHTSA.gov ↗

Affected vehicles

2020 Mercedes-Benz Sprinter 350022 recalls total

Related electrical system recalls

Electrical System recall

25V-865
December 13, 2025 · Mercedes-Benz USA, LLC · 2025 Mercedes-Benz AMG E 53 4MATIC+

Mercedes-Benz USA, LLC (MBUSA) is recalling certain AMG E 53 4MATIC+ WAGON vehicles. The transmission wiring harness may be routed too close to the front driveshaft, which can result in wiring harness damage and cause a loss of drive power.

All electrical system recalls →