NHTSA recall 22V-360: Electrical System

Daimler Vans USA, LLC · Reported May 20, 2022 · 1 affected model year

Electrical System recall

Over-the-air fix22V-360
May 20, 2022 · Daimler Vans USA, LLC
Problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Safety risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Recall details

NHTSA campaign number22V360000
ManufacturerDaimler Vans USA, LLC
Report dateMay 20, 2022
ComponentElectrical System:Software
Fixed over the airYes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

View on NHTSA.gov ↗

Affected vehicles

2020 Mercedes-Benz Sprinter 350022 recalls total

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