NHTSA recall 24V-372: Electrical System

Mercedes-Benz USA, LLC · Reported May 28, 2024 · 1 affected model year

Electrical System recall

24V-372
May 28, 2024 · Mercedes-Benz USA, LLC
Problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety risk
A sudden loss of drive power increases the risk of a crash.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Recall details

NHTSA campaign number24V372000
ManufacturerMercedes-Benz USA, LLC
Report dateMay 28, 2024
ComponentElectrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (BMS/Becm):Software
Fixed over the airNo

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

View on NHTSA.gov ↗

Affected vehicles

2025 Mercedes-Benz EQS SUV 580 4MATIC2 recalls total

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