2025 Cadillac XT5 owner complaints
6 complaints filed with NHTSA, including 2 crashes, 1 fire, 6 injuries and 0 deaths.
Problems by component
Forward Collision Avoidance3 Recent complaints
September 26, 2026Structure1 injury
Pointing out a “safety body design flaw.” I own a 2025 Cadillac XT5 Sport vehicle. VIN# [XXX]. At the bottom of the all four doors is a plastic piece with sharp edges on the bottom. I have cut my leg on this safety issue and it needs to be corrected. I went by Red Nolan Cadillac, a franchised, factory authorized dealership in [XXX]. I pointed out the design flaw on XXX to Josh in the Service Department. He told me to go to Home Depot and buy some foam to cover the sharp edges. This idea is not working because the foam keeps falling off the plastic piece whenever I open or close the door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
September 17, 2026Service BrakesEngineForward Collision AvoidanceCrashFire2 injuries
We were traveling out of our development at 17-20mph while approaching our exit gate the car jolted forward and accelerated at a rapid speed. My husband immediately stepped on the brake but the brake pedal became hard, the brake did not work. The car would not stop while pressing down on the brake. We crashed through the exit gate heading to the water, he then turned the wheel which also became difficult to turn as we headed into the brick wall . Hitting the wall, caused the car to come to a stop! Upon the airbags deploying there was a fire which burned through my husbands shirt and burned his arm. The car is available for inspection. It is currently in the salvage yard in Mt Pleasant South
August 23, 2026Power TrainElectrical System
The vehicle does not recognize when it is in park . To use the Cadillac maps app you have to approve to their terms . When I tried to read it ,I get two warnings that tell me I must be in park . I am sitting in my garage when this happens . I have a video and a pic of the warnings . I need another method to upload the video . Its too large
May 26, 2026Power TrainForward Collision Avoidance
Failed transmission--April 16, 2026 I was backing out of my garage when I heard a very loud bang noise and it stopped my car instantly. I thought I had hit something but I did not. On may 22, 2026. I stopped at a red light a few cars back but when the light changed the car would not go as it hesitated a few seconds (maybe 15) like it was not going to drive off but it did. On May 23, 2026, I was going up the driveway from my sisters house and again the very very loud bang noise and it stopped instantly. This time it pushed me toward the steering wheel, if I had been going a little faster I think the air bag would have popped out. This time the flasher come on like someone pulled out or I was
September 21, 2025Unknown or Other
Rearview camera has perfect image when I put in reverse inside my garage but as soom as I exit the garage into sunlight, the image on the screen goes so dark you don't have a rear view for 18 to 20 seconds and by that time I am in the street. The dealer and Cadillac say this is normal. I have owned may GM vehicles and know this is not correct and dangerous