2020 Cadillac XT5 owner complaints
24 complaints filed with NHTSA, including 0 crashes, 0 fires, 0 injuries and 0 deaths.
Problems by component
Engine and Engine Cooling1 Recent complaints
October 26, 2026Exterior Lighting
Affected Component: Exterior Lighting - Left Rear LED Taillight / Turn Signal Assembly DESCRIPTION OF SAFETY CONCERN My 2020 Cadillac XT5 has developed an intermittent malfunction involving the left rear LED taillight and turn signal assembly. When the malfunction occurs, the vehicle displays a warning stating "Left Rear Turn Indicator Failure," accompanied by rapid flashing of the turn signal indicator. The malfunction occurs unpredictably. A visual inspection of the taillight assembly reveals no obvious damage or failed LEDs. My primary concern is vehicle safety. An intermittent malfunction of a rear turn signal may prevent motorists behind me from receiving a reliable indication of my int
September 22, 2026Back Over Prevention
A recall (NHTSA 22V70900)was issued Sep 22 2022 on Cadillac XT5 2020-2021. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently. This has happen to my vehicle (2020 Cadillac XT5) on several occasions. I took my vehicle to the local dealer and was told that there were no recall on my car. Later I was told that the recall number was closed. GM recall number was N222378380. I did not received a recall letter. What steps should be taken to correct this issue without me absorbing the cost? Thank you.
July 16, 2026Power TrainEngine
On April 8, 2026, my 2020 Cadillac XT5 experienced a sudden and complete engine failure while I was driving. Prior to the failure, there were no warning lights, no overheating indications, no abnormal engine noises, and no performance issues that would have alerted me to a developing problem. Without warning, the engine failed and the vehicle immediately lost power, creating a serious safety hazard. The vehicle became inoperable and had to be towed. Fortunately, I was not traveling on a freeway or in heavy traffic at the time of the failure. Had this occurred at highway speeds or while crossing an intersection, the sudden loss of propulsion could have significantly increased the risk of a cr
June 9, 2026Engine and Engine CoolingPower Train
The contact owns a 2020 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted into different gears. The Check Engine warning light was illuminated. The failure persisted while the contact's wife was driving, and the vehicle lost motive power. The vehicle was able to restart and shift into gear. The contact notified Carvana of the failure and was referred to several independent mechanics, who informed the contact that they did not service vehicles purchased from Carvana. The vehicle was taken to the dealer, who determined that the brakes and rotors, front control arms, radiator, unknown sensors, and several other unknown parts neede
April 28, 2026Electrical System
Odometer Fraud. The contact purchased a 2020 Cadillac XT5. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 30,475. It was later discovered, upon checking with a local AutoZone, that the mileage was 49,579.