2025 Jeep Grand Cherokee owner complaints
80 complaints filed with NHTSA, including 8 crashes, 0 fires, 8 injuries and 0 deaths.
Problems by component
Forward Collision Avoidance11 Recent complaints
October 21, 2026Unknown or Other
2025 Grand Cherokee Laredo Drivers side B pillar is making a creaking sound and popping noise that started now and again and then became more consistent. We have had it at the dealer under warranty currently and they have had the car more than my wife and I. three attempts made and still no permanent fix, though they have replaced the door striker and the manager said welds looked good but still it does not sound right. The passenger B pillar makes no noise at all. Jeep HQ Corporate office under customer service has been contacted twice now. Old case 9749-9837 and new case 9842-0468. I have notified the service manager at the shop and will be contacting them for an appointment for a fourth a
October 20, 2026Power Train
The vehicle experiences severe drivetrain binding, mechanical clunking, and erratic 4WD electronic timing failure while operating at normal driving speeds. During acceleration (27–28 mph, transitioning from D4 to D5 gear), the automatic 4WD transfer case / front axle disengages abruptly under load, causing an audible mechanical clunk and drive-line shock. During deceleration (31 mph down to 15 mph, downshifting from D6 to D4 gear), the 4WD system forces a re-engagement of the front axle, creating a heavy binding shock and severe mechanical clunk. This uncommanded electronic engagement and disengagement failure creates vehicle hesitation, drivetrain binding, and a potential loss-of-control ha
October 19, 2026SteeringService BrakesEngine
1).While driving the message shows up: Vehicle is not in park. Then the motor shuts off (at any speed). This happened several times (I was on my way to take my wife to chemo infusions)! This is very dangerous when driving and caused almost an accident on the highway!!! 2), When turning the motor on, the seat moves into the pre-set drivers position, then moves back again and then the motor shots off. The car can't be driven then for a few minutes.
October 17, 2026Electrical SystemService BrakesEngine
Suddden engine stalls/electrical shutdown while in motion, causing total loss of power steering and power Other incidents of while traveling at 65-70 mph on the interstate the vehicle suddenly suffered a power failure and dropped into a dangerously low gear at low speed. The engine wound up drastically, causing a severe spike in RPMs, but when pressing the gas pedal, the vehicle refused to move or increase speed.spedometer read 20 mph. I videoed this when it happened.
September 30, 2026Unknown or Other
I was driving on the highway when the sunroof on my JGC exploded. I checked for a debris, ie rock, stick, inside the cabin and found none. There was no other damage to the auto other than the sunroof.