2025 Jeep Grand Cherokee L owner complaints
38 complaints filed with NHTSA, including 6 crashes, 0 fires, 1 injury and 0 deaths.
Problems by component
Forward Collision Avoidance8 Recent complaints
October 26, 2026Service BrakesForward Collision Avoidance
Driving home from the dealer after they updated the software due to a service bulletin regarding the backup camera locking up, the automatic braking system applied the brakes while driving 75 mph down the interstate. Fortunately there was no one in front of or behind at the time. Took it to the dealer and they checked for error codes and none were found.
October 12, 2026Unknown or Other
My GRAND CHEROCKEE Limited Edition 2025, has an intermittent and recurring, sudden, TOTAL LOSS OF PROPULSION condition, since I bought it new in 2025, making this vehicle a safety hazard. While driving, the engine suddenly begins to roar. Immediately afterward, the vehicle experiences a sudden and total loss of propulsion and the speed drops dramatically, despite the engine revs up to 5,000-6,000 or more, the engine does not respond when I press the accelerator and the vehicle continues losing speed, creating a VERY DANGEROUS SITUATION, especially in heavy traffic and on the highway. This happened numerous times, driving at both city and highway speeds. The condition is sudden and unpredicta
October 8, 2026Electrical SystemAir BagsVehicle Speed ControlCrash
On 10/5/26 our jeep grand cherokee was parked in our drive way with the ignition started and the car in the park position. While my mom was in the car in the drivers seat, the car accelerated forward at a rapid speed and left the park position. The car slammed into my garage and caused severe damage to my garage and the car. The car is a total loss. I submitted this information to the police and to the manufacturer.
September 30, 2026Electrical SystemEngineLane Departure
OnXXX at approximately 915 am I was making a LEFT hand turn across 3 lanes of 422, when the vehicle appeared to have a serious electrical failure and complete shut down as nothing on the vehicle was working and I was unable to immediately exit the vehicle. I was about 3 ft out into the intersection facing oncoming traffic going the opposite direction. The vehicle was towed to Preston Dodge/Jeep in New Castle PA. On Sept 16th I received a text message stating the problem had been fixed, the problem being "the positive terminal not being fully seated thus creating a powering down situation." I picked the vehicle up, and another significant electrical incident occurred at 3am on XXX while drivi
September 21, 2026Visibility
While driving my 2025 Jeep Grand Cherokee Limited, the panoramic sunroof glass suddenly and unexpectedly shattered/burst while the vehicle was in motion. There was absolutely no rock, road debris, object, collision, or other impact that struck the glass before it failed. The failure occurred without warning. My wife and our two children were inside the vehicle at the time, making this an extremely serious safety concern. The glass appeared to fail suddenly and the panoramic sunroof was left open/damaged. There was no known external cause for the glass failure. The vehicle and damaged sunroof components are available for inspection, and I have photographs documenting the condition immediately