2026 Kia Sorento owner complaints
9 complaints filed with NHTSA, including 2 crashes, 0 fires, 1 injury and 0 deaths.
Problems by component
Engine and Engine Cooling1 Service Brakes, Hydraulic1 Forward Collision Avoidance1 Recent complaints
October 14, 2026Unknown or Other
Subject: Safety Complaint – Intermittent Infotainment Screen and Backup Camera Failure – 2026 Kia Sorento Hybrid I am experiencing an ongoing issue with my 2026 Kia Sorento Hybrid X-Line SX Prestige AWD. Almost every time I start my vehicle, the entire right-hand infotainment display remains completely black for approximately five minutes before suddenly turning on and functioning normally. During this time, the audio system continues playing music, and the instrument cluster, including the speedometer and gauges, functions normally. However, the infotainment screen remains completely black, even when the vehicle is shifted into Reverse. As a result, I have no access to the rearview camera d
October 8, 2026Electrical System
The digital instrument cluster intermittently goes completely blank and displays "NO SIGNAL". This issue prevents me from seeing critical safety information and puts not only myself, but other drivers at risk. The vehicle was purchased on 6/6/26 and the first incident happened on 8/8/26. This happened multiple times, including during active drives. I was able to safety capture a video on 8/18/26. The vehicle was dropped at an authorized dealer on 8/24/26, along with my video proof. After one week, the dealer informed me they could not replicate the issue and refused to attempt repairs. I have opened a corporate case with Kia America who have also been very unresponsive. There are open recall
October 7, 2026Electrical SystemStructureLane Departure
Passenger door failed to open three times since purchase. Tried locking/unlocking door from inside, outside and with key fob. Dealership looked at it in May 2026 and I reported it again because it happened two more times since. They couldn't duplicate it the first time and said it was to intermittent for the service manager to talk to me when I went in for an oil change. The lane keeping feature constantly hunts left ant right going down the road and feels unsafe around curves. The dealership took it on a short drive and said nothing was wrong and said they would not check the calibration. The right side of the driver display that has the map and radio goes out sometimes sitting still and at
September 17, 2026Engine
We bought this car new on XXX. On XXX as my family and I were returning from a vacation, re-entering the interstate, the gas engine on the Sorento hybrid would not start. There was no warning or error message. I put the pedal to the floor and it would not pick up speed as we entered XXX. I tried switching the drive mode to sport, then to smart. Nothing worked. The fastest I could get the car going was about 50mph for a few seconds, then it slowed to 40 mph as traffic was bearing down on us, starting with an 18 wheeler truck that I could see in my rearview mirror. I had to put my emergency blinkers on and drive on the little bit of shoulder that there was on a bridge, and pull off onto the sh
September 2, 2026Unknown or Other
My 2026 Sorento developed a fault after just two weeks of use. It had to be towed three times because the engine shuts down and won't restart. I tried to resolve the issue with the dealership, but they claim there is nothing wrong with the car. I reported the situation to Kia America; after a 19-day wait, they replied that there is nothing they can do and that I must pick up the vehicle from the Kia East Orlando dealership, or else I will have to pay parking fees. During this time—while the car was being towed three times by Kia’s own partners and transported to the dealership—it sustained damage to the trunk. They claim the car arrived at the dealership in that condition but refuse to provi
This page combines NHTSA records for: Sorento, Sorento Hybrid.