2024 Toyota Prius Prime owner complaints
15 complaints filed with NHTSA, including 3 crashes, 0 fires, 3 injuries and 0 deaths.
Problems by component
Recent complaints
October 12, 2026SteeringSuspensionWheels
The design and engineering of this vehicle is defective. All of the vehicles on the road need to be recalled. The outside an inside edges of the tire wear at an extreme rate which will result entire failure, collision, and eventually fatalities. I own two 2024 Prius prime XLE premiums, and I have read online and everyone is having this problem. The torque is so extreme that even the new vehicles cannot maintain alignment. The wheel and tire combination from the factory is simply not suitable for the weight and power of the vehicle.
October 8, 2026Electrical SystemCrash2 injuries
The contact owned a 2024 Toyota Prius Prime. The contact stated that while driving 20 MPH with cruise control engaged, while depressing the brake pedal, the vehicle accelerated. The vehicle crashed into the rear bumper of the vehicle ahead. The air bags deployed and the vehicle was deemed a total loss. The contact was seated in the driver’s seat and sustained injuries to the chest, ankles, knees, neck, shoulders, upper and lower back. Medical attention was provided. The other driver sustained injuries and required medical attention. The vehicle was towed to a tow yard. A Police report was filed. The manufacturer was notified of the failure. The failure mileage was 22,233.
October 4, 2026Unknown or OtherCrash
I was driving the vehicle at less than 15 miles in Wickham Park on Oct. 1, 2026. As I slowly turned right into a parking lot, the vehicle suddenly picked up speed, and crashed into a big tree near the parking lot. The airbag was activated, and the front end of the vehicle was severely damaged. Luckily, no one was injured from the accident, but this could have caused serous risk to myself and others. I am going to request Toyota to perform investigation to identify a cause of unintended acceleration. My wife also experienced unintended acceleration on the same vehicle on Sept. 29, 2025. When she was trying to slow down the vehicle to park, it suddenly picked up speed and hit a concrete wall i
September 17, 2026Electrical SystemUnknown or OtherService Brakes
Incident: On Sept 12, 2026, my 2024 Toyota Prius Prime continued moving forward after I pressed the Park button, causing a collision with my condo garage wall. This was unintended vehicle movement after Park engagement. The vehicle uses a push‑button, shift‑by‑wire Park system, so any electronic malfunction can affect its ability to remain stationary. Recent recall work: Two days before the incident (Sept 10, 2026), Toyota performed recall work on the vehicle. Because the Prius Prime relies heavily on electronic control modules, this timing may be relevant to the malfunction. Same day: The vehicle displayed “No Key Detected” even though the key fob was inside. This may indicate intermittent
June 5, 2026SteeringAir BagsCrash1 injury
The contact owned a 2024 Toyota Prius Prime PHEV. The contact stated that while driving at 40 MPH, the vehicle was involved in a head-on collision with another vehicle that was traveling towards the contact's vehicle at approximately 50 MPH. The contact stated that during the impact, the steering wheel detached and hit the driver's body. The air bags failed to deploy. There was no warning light illuminated after the crash. The vehicle went into Crash mode and automatically connected with OnStar, which called emergency units. The contact stated that the entire front ends of both vehicles were destroyed. Both vehicles were towed to an impound lot, where they were totaled. The contact's vehicle