2025 Infiniti QX60 owner complaints
20 complaints filed with NHTSA, including 1 crash, 0 fires, 2 injuries and 0 deaths.
Problems by component
Forward Collision Avoidance1 Recent complaints
October 15, 2026Service Brakes
On March 30, 2026, INFINITI of Naperville performed a multi-point inspection (RO 114984) on my 2025 Infiniti QX60 at 10,507 miles and measured both rear brake pads at 6mm. On October 13, 2026, at 15,467 miles, the same dealership measured both rear brake pads at 3mm — 3mm of wear in approximately 4,960 miles, evenly on both sides. This wear rate is far faster than normal and will require rear pad replacement far sooner than the normal 30,000–50,000 mile service life. When I asked the dealership what would cause both rear pads to wear at this rate, they stated it was normal wear and declined to provide any explanation or diagnosis. I declined their $415 rear pad replacement and rotor resurfac
October 13, 2026Electrical SystemVehicle Speed Control
While driving my vehicle, it suddenly accelerated without my foot on the accelerator. The RPMs increased significantly, and the vehicle went to full throttle, accelerating rapidly without any input from me. I immediately attempted to stop the vehicle by pressing the brakes, but the vehicle continued accelerating. I also attempted to shift the vehicle into Park and Neutral, but it would not shift into either position. I was forced to turn off the engine while the vehicle was still moving in order to stop the incident. After the vehicle stopped, the steering wheel and brakes locked up. This was a frightening and extremely dangerous situation that could have resulted in a serious accident or in
October 9, 2026Vehicle Speed ControlUnknown or Other
The turbo does not kick in and caused the vehicle to not accelerate as needed when initially pulling out in traffic. Infiniti has a software update but they are charging owners to do it stating it is not a safety update but a performance update. This delay in shifting almost cause my vehicle to be hit because the car would not shift out of first gear. This also is not considered a warranty item to them.
September 16, 2026SteeringVehicle Speed ControlService BrakesCrash2 injuries
On XXX, at approximately 7:30–7:50 a.m., the driver was traveling northbound on the [XXX] in [XXX] during heavy rain. While the vehicle was moving, it unexpectedly began steering or correcting its direction without the driver intending it to do so. At approximately the same time, the vehicle lost acceleration and the brakes did not respond normally. The driver attempted to stabilize and regain control of the vehicle, but the vehicle continued losing speed and could not be controlled normally. This created an immediate risk of being struck from behind while traveling in the express lanes. The vehicle ultimately collided with the express-lane concrete barrier. No other vehicle was involved. Th
July 20, 2026Unknown or Other
Wireless phone charging pad overheats phone to the point the phone turns off. Concern for possible fire hazard due to how hot the phone gets. In July 2026 the dealer was advised of issue. Dealer referred me to Infinity Consumer Affairs who said they consulted with their engineers and there is nothing they can do about this known issue.