2021 Jeep Cherokee owner complaints
177 complaints filed with NHTSA, including 10 crashes, 4 fires, 8 injuries and 0 deaths.
Problems by component
Forward Collision Avoidance11 Recent complaints
October 28, 2026Power Train
The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 15 MPH, the vehicle lost electrical power. The message “Service 4WD” was displayed after the failure. The vehicle was towed to a local dealer, and the failure was associated with the recall. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 75,000.
October 15, 2026Power Train
My 2021 Jeep Cherokee suffered a complete failure of its 1-speed PTU and ESM module, causing a loss of 4WD capabilities. This is the exact same failure mechanism and safety risk outlined in recall 40D, but 1 speed units are being excluded from coverage. My vehicle is at dealership awaiting for this PTU. Service 4WD light on dashboard. Not safe to drive.
October 15, 2026Power TrainUnknown or OtherEngine
SVC 4WD light came on the dashboard. Took to the dealership, they said it was a PTU issue and it needed to be replaced. $3800 and 45 days to fix. NHTSA notes recalls for my year make and model for my 2021 Jeep Cherokee Latitude Lux but does not show a recall for my specific VIN#. Jeep says nothing they can do since the NHTSA does not show a recall for my specific VIN#. Vehicle was taken to Jeep Chrysler AutoNation in Golden Colorado. Apparently having a faulty PTU can be a MAJOR safety issue. Please advise.
October 15, 2026Power Train
PTU issue- located a recall for 2019-2023 Jeep Cherokee Power Transfer Unit recall; my VIN wasn't one the ones listed. took vehicle to the local jeep dealership and the advised that PTU internal damage needs to be fixed.
October 12, 2026Power Train
Jeep Cherokee suffered the exact PTU failure detailed in NHTSA Campaign 26V290, and it has been sitting at a dealership since August 17 because the manufacturer has failed to provide a remedy. Dealership confirmed the issue is a PTU failure. Has been almost 2 months since the PTU failed and there is no fix in sight. Have spoken to FCA US LLC Assistance Center multiple times and all they can say is I have to continue to wait. Have been told reimbursement is paused until remedy is released and they won't guarantee full reimbursement if I were to pay for the fix myself.